How do I place an order?

To place an order, simply browse our collection and choose the items you wish to purchase. Customize your items by following the on-screen instructions, then add them to your cart. Proceed to checkout to complete your purchase.

Can I customize my order?

Yes, at wowohoh, we specialize in personalized gifts. You can customize items such as necklaces, keychains, photo frames, mugs, and clothing. Follow the customization options provided on the product page to create your unique gift.

What payment methods do you accept?

We accept all major credit cards, PayPal, and other secure payment methods to ensure your transaction is safe and convenient.

How long does it take to process and ship my order?

Our processing time for customized orders is typically 3-5 business days. Shipping times vary depending on your location. Once your order is shipped, you will receive a confirmation email with tracking information.

Do you offer international shipping?

Yes, we offer international shipping to many countries. Shipping rates and delivery times will be calculated at checkout based on your location.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order through our shipping partner's website.

What is your return policy?

Due to the personalized nature of our products, we do not accept returns unless the item is defective or incorrect. If you encounter any issues with your order, please contact our customer service team for assistance.

How do I contact customer service?

You can contact our customer service team via email at service@wowohoh.com or through our contact form on the website. We aim to respond to all inquiries within 24 hours.

Can I cancel or modify my order after placing it?

Orders can be modified or canceled within 24 hours of placement. After this period, we begin processing your order, and changes may not be possible. Please contact our customer service team as soon as possible if you need to make any changes.

Are your transactions secure?

Yes, we use industry-standard encryption and secure payment gateways to ensure that your transactions are safe and your personal information is protected.