Cancellation & Modification
1. If you change your mind about your purchase, please email us at Info.service@wowohoh.com with your order number and the changes you'd like to request. We will confirm once your modifications or cancellation have been processed.
2. Your order can only be canceled or modified within 2 hours of placement. After this period, the order is locked for processing and cannot be canceled or edited.
*Please note:
- Personalized orders are immediately locked for processing once the order is completed, so it may not always be possible to make adjustments. Please double-check all details before finalizing your order.
- During the holiday season, modification requests may cause a slight delay in your order delivery. However, this is uncommon as we strive to make changes promptly.
Returns & Exchanges
We're bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 60 days of receipt for most items in new condition.
1. Please send email to Info.service@wowohoh.com, indicating the item(s) you would like to return and the reason. We will get back to you within 24 hours. Your patience will be highly appreciated.
2. After our Customer Service team confirm the item can be retunrned, you will receive return instructions from us, please package up the item(s) to be returned with the original packing.
3. Drop off your package at the local post office.
4. Most returns are processed within 7 business days after we receive your package. We'll issue the refund to your payment account in advance.
5.International customers will receive refunds equivalent to the USD (US dollar) price at the time of purchase. International customers will not be refunded international shipping costs and are responsible for any costs related to returning the item (i.e. shipping and import duties where applicable).
Refund of the purchase price, less any shipping fees mentioned above will be issued in the same form as payment received.
Note: The original shipping fee and Shipping Guarantee are non-refundable.
Return Conditions
1. You have 15 days to decide if an item is right for you, if you would like to return or exchange the item please contact us within 15 days of delivery.2. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
3. Items with non-returnable marks and free gifts cannot be returned.
4. We do not accept returned items that have been sent back without proper returns requests.
5. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-ClipClink.com products .